Privacy policy
Effective Date: April 20, 2026 | Last Updated: April 20, 2026
1. Introduction
Experior Financial Group Inc. (“Experior”, “we”, “our”, or “us”) is committed to protecting the privacy and personal information of every individual who visits or makes a purchase through our branded merchandise store at experiorproshop.ca or experiorproshop.com (the “Store”). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in connection with your use of the Store.
This policy applies to all users of the Store, including customers, agents, associates, and visitors located in Canada and the United States. By accessing or using the Store, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of the Store immediately.
2. Who We Are
Experior Financial Group Inc. is a Managing General Agency (MGA) incorporated in Canada, headquartered at:
660 Speedvale Ave W, Suite 205
Guelph, Ontario, N1K 1E5, Canada
Phone: 1-888-909-0696
Website: www.experiorfinancial.com
Email: privacy@experiorheadoffice.ca
Our Store is operated through Shopify, a third-party e-commerce platform. For privacy inquiries related to this Store, please contact us at the details above.
3. Information We Collect
We may collect the following categories of personal information when you interact with our Store:
3.1 Information You Provide Directly
- Full name and contact details (email address, phone number, mailing address)
- Billing and shipping address
- Payment information (credit/debit card details processed securely through our payment processor)
- Account login credentials (if you create a Store account)
- Order details and purchase history
- Communications and correspondence you send to us
3.2 Information Collected Automatically
- IP address and approximate geographic location
- Browser type and version
- Device type and operating system
- Pages visited and time spent on the Store
- Referring URLs and click-path data
- Cookie identifiers and tracking pixel data
3.3 Information from Third Parties
We may receive information about you from third-party service providers, such as payment processors, shipping carriers, and analytics providers, where permitted by applicable law. We may collect sensitive personal information, such as payment information, solely for purposes necessary to provide our services (e.g., processing transactions). We do not use or disclose sensitive personal information for purposes other than those permitted by applicable law.
4. How We Use Your Information
We use the personal information we collect for the following purposes:
- Processing and fulfilling your orders, including payment, shipping, and delivery
- Creating and managing your Store account
- Communicating with you about your orders, returns, and inquiries
- Sending order confirmations, tracking updates, and receipts
- Improving and personalizing your shopping experience
- Sending promotional communications and special offers (with your consent where required)
- Complying with legal obligations under Canadian and U.S. law
- Detecting, preventing, and investigating fraud or unauthorized activity
- Conducting analytics to improve our Store’s performance and functionality
We will not use your personal information for any purpose that is incompatible with the purposes described above without first obtaining your consent.
5. Legal Basis for Processing
We process your personal information on the following legal grounds:
- Contractual Necessity: To fulfill your purchase orders and provide services you have requested.
- Legitimate Interests: To improve our Store, prevent fraud, and communicate with you about your relationship with Experior.
- Consent: For marketing communications and any other processing where consent is required by applicable law. You may withdraw consent at any time.
- Legal Obligation: To comply with applicable laws, regulations, and lawful government requests in Canada and the United States.
6. Disclosure of Your Information
We do not sell your personal information, as that term is defined under applicable privacy laws, or share it for cross-context behavioral advertising. We may share your information with the following categories of recipients:
6.1 Service Providers
We engage trusted third-party vendors to help us operate the Store, including:
- Payment processors (e.g., Stripe, PayPal, or similar platforms)
- Shipping and logistics providers
- Email and communication platforms
- Analytics and marketing technology providers
- IT support and hosting providers
These service providers are contractually obligated to protect your information and may only use it for the purposes we specify.
6.2 Experior Affiliates and Subsidiaries
We may share information within the Experior Financial Group family of companies for internal business, administrative, and operational purposes.
6.3 Legal and Regulatory Disclosure
We may disclose personal information if required to do so by law, court order, or government authority, or if we believe disclosure is necessary to protect the rights, property, or safety of Experior, our users, or the public.
6.4 Business Transfers
In the event of a merger, acquisition, sale of assets, or similar corporate transaction, your personal information may be transferred to the acquiring entity, subject to equivalent privacy protections.
7. Cross-Border Data Transfers
Experior Financial Group operates in both Canada and the United States. Your personal information may be stored or processed in either country, or by third-party service providers located in these or other jurisdictions. By using the Store, you acknowledge that your information may be transferred to, and processed in, countries outside your country of residence.
We take appropriate safeguards to ensure that cross-border transfers of personal information are made in compliance with applicable privacy laws, including Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable U.S. state privacy laws.
8. Cookies and Tracking Technologies
Our Store uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and deliver relevant content. Types of cookies we use include:
- Essential Cookies: Required for the Store to function properly (e.g., maintaining your shopping cart and session).
- Analytics Cookies: Help us understand how visitors interact with the Store (e.g., Google Analytics).
- Marketing Cookies: Used to deliver relevant advertisements and promotional content.
You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the Store. For more details, please refer to the cookie settings available on our Store platform.
9. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria used to determine our retention periods include:
- The duration of your relationship with us (e.g., active account or purchase history)
- Legal and regulatory obligations requiring us to retain records
- Limitation periods applicable to potential legal claims
When personal information is no longer required, we will securely delete or anonymize it.
10. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. These include encryption of payment data, secure server infrastructure, and access controls.
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials.
11. Your Privacy Rights
Depending on your location, you may have the following rights with respect to your personal information:
11.1 Canadian Residents Including Residents of Quebec
- Right to access personal information we hold about you;
- Right to request correction of inaccurate or incomplete information;
- Right to withdraw consent for certain processing activities or uses of your personal information;
- Right to data portability; and
- Right to file a complaint with the Office of the Privacy Commissioner of Canada or Provincial privacy regulator.
By using the Store, you acknowledge that your personal information may be transferred outside Quebec for the purposes described in this policy.
11.2 U.S. Residents
Depending on the state in which you reside, including California, Virginia, Colorado, Texas, Connecticut, Montana, Oregon, and other states with applicable privacy laws, you may have additional rights, including without limitation:
- Right to know what personal information is collected and how it is used;
- Right to Access your personal information;
- Right to request deletion of your personal information;
- Right to correct inaccurate information;
- Right to opt out of the sale of personal information or sharing of personal information for cross-context behavioral advertising (we do not share personal information for that purpose);
- Limit the use of sensitive personal information; and
- Right to non-discrimination for exercising your privacy rights.
To exercise any of your privacy rights under applicable law, please contact us using the information provided below or in Section 15 of this policy. We will respond to verified requests within the timeframe required by applicable law. To submit any privacy request, contact us at privacy@experiorheadoffice.ca or 1-888-909-0696. We will respond within the timeframe required by your state’s law. We will verify your identity before processing your request and will not discriminate against you for making such a request.
12. Children’s Privacy
Our Store is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without appropriate parental or guardian consent, we will take steps to delete that information promptly. If you believe we may have collected information from a child, please contact us immediately.
13. Third-Party Links
Our Store may contain links to third-party websites, social media platforms, or services that are not operated by Experior. This Privacy Policy does not apply to those third-party sites. We encourage you to review the privacy policies of any third-party sites you visit, as we have no control over their content or practices.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. When we make material changes, we will update the “Last Updated” date at the top of this policy and, where appropriate, notify you by email or through a prominent notice on the Store.
Your continued use of the Store after any changes to this Privacy Policy constitutes your acceptance of the updated terms.
15. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us:
Experior Financial Group Inc.
Privacy Officer
Canada:
660 Speedvale Ave W, Suite 205
Guelph, Ontario, N1K 1E5, Canada
US:
300 Airborne Pkwy, Suite 210
Cheektowaga, NY, 14225
Phone: 1-888-909-0696
Website: www.experiorfinancial.com
Email: privacy@experiorheadoffice.ca
For Canadian residents, you also have the right to contact the Office of the Privacy Commissioner of Canada at www.priv.gc.ca if you have unresolved privacy concerns.
For U.S. residents, if we deny your privacy request, you may appeal our decision by contacting us at privacy@experiorheadoffice.ca with the subject line ‘Privacy Request Appeal.’ We will review and respond to your appeal within the timeframe required by applicable law. You may also contact the relevant state Attorney General or data protection authority for your state.
© 2026 Experior Financial Group Inc. All rights reserved.
